Are you an Enterprise Architect user, but you need a helping hand from an expert now and then?
That is now entirely possible. With our support plans a trained professional has your back and will help you with anything related to Enterprise Architect, or the add-ins or scripts developed by Bellekens.
You can use the support contract to
- General questions
Submit general questions about the usage of Enterprise Architect or one of the add-ins developed by Bellekens. If we cannot fix it we will contact Sparx Systems support on your behalve in order to make sure the issue gets resolved. - Scripting
You can also ask us to write a script to automate some repetitive tasks in Enterprise Architect. - Document Generation
You can ask us to create new templates or modify existing templates in order to create those really good professional documents to use in handovers and sing-offs. - Add-in Development
Bellekens has a growing portfolio of open source add-ins and tools. You can request new tools, or additions to existing tools.
Subscribe to one of our support plans described below.
Monthly
You will receive a monthly invoice with all the details of the treated support tickets.
| Base | Base hours | base hourly rate | base amount | extra 15 minutes ** |
| No base* | 0 | – | – | € 45 |
| 1 h base | 1 | € 150 | € 150 | € 45 |
| 2 h base | 2 | € 140 | € 280 | € 45 |
| 5 h base | 5 | € 130 | € 650 | € 45 |
| 10 h base | 10 | € 120 | € 1.200 | € 45 |
* If you choose for the option with No base the minimum charge is 1 hour. Extra work will be charged per extra 15 minutes. So your monthly invoice can either be €0, or it will be at least € 180
The other options have a base price that will be charged every month, regardless of there was an actual support request that month or not
Yearly
You pay out front for a full year in support. In the event that the chosen plan doesn’t really fit your needs anymore we are quite flexible in changing your plan at any time.
| Base | Base hours | price per hour | base amount | extra 15 minutes ** |
| 12 h base | € 12 | € 140 | € 1.680 | € 35 |
| 24 h base | € 24 | € 130 | € 3.120 | € 45 |
| 60 h base | € 60 | € 120 | € 7.200 | € 45 |
| 120 h base | € 120 | € 110 | € 13.200 | € 45 |
**Outside of the base hours foreseen in the support contract
When you sign up for a support contract you will be given a log-in and you can
Sign Up
Sign up for a support contract by filing in the form below. You will receive a username and password shortly.
In case none of the proposed options work for you please leave a note in the comments field and we will surely be able to work something out.